運送政策
Last updated: August 26, 2026
This Shipping Policy applies to orders placed with Jingde Ceramics through jingdeceramics.com.
1. Order Processing
In-stock orders are generally processed within 7 calendar days. Processing may take longer for made-to-order, personalised or unusually fragile pieces, and any different estimate will be shown on the product page or communicated before dispatch.
If no processing estimate is shown on the product page, at checkout or in the order confirmation, please contact shuaisunnya@gmail.com before purchasing if delivery timing is important.
2. Shipping Services and Costs
Available destinations, shipping methods and shipping charges will be shown at checkout where available.
Jingde Ceramics does not guarantee a particular shipping price or service unless it is clearly displayed at checkout and accepted by the customer.
3. Estimated Delivery
Any transit time provided by Jingde Ceramics or a carrier is an estimate and not a guaranteed delivery date.
We use 4PX 联邮通标准挂号-普货 (QC). The transit estimates below are business days measured from 4PX’s warehouse inbound scan to the first delivery attempt or first delivery. They do not include our order-processing time.
- United States: 7–12 business days
- Canada: 10–15 business days
- Germany and France: 5–7 business days
- United Kingdom: 6–8 business days
- Sweden: 10–12 business days
- Japan: 6–8 business days
- South Korea: 8–10 business days
- Australia: 7–15 business days
- Vietnam, Singapore, Malaysia and Thailand: 3–10 business days
4PX transit times vary by destination. Some destinations may require a destination-specific quote or may not be available for this service. The destination-specific estimate shown by 4PX and the shipping option available at checkout control.
Weekends, public holidays, peak sales periods, severe weather, customs inspections, flight changes and carrier delays may affect delivery.
4. Tracking
Where tracking is available, a tracking number will be provided after the order is shipped.
Tracking information may require 24–72 hours to update after the carrier receives the parcel.
5. Customer Information
Customers are responsible for providing a complete and correct recipient name, address, postal code, telephone number and any other information required for delivery or customs clearance.
Where permitted by law, costs resulting from an incorrect address, refusal of delivery, prolonged failure to collect a parcel or failure to cooperate with customs may be charged to the customer.
If a parcel is returned for a reason attributable to the customer, additional shipping charges may be required before it can be sent again.
6. Customs, Taxes and Import Charges
International orders may incur import duties, VAT, customs charges, clearance fees or carrier administration fees.
Unless checkout expressly states that these amounts are included, they are normally the responsibility of the recipient. Jingde Ceramics cannot guarantee the amount charged by each country or region.
Customers should review their local import requirements before purchasing.
Where permitted by law, actual outbound shipping, return shipping and related charges may be deducted from a refund if an order is refused or returned because the recipient did not pay customs charges.
7. Delayed or Missing Parcels
If tracking has not updated for an extended period or a parcel appears to be lost, contact shuaisunnya@gmail.com with the order number.