退款政策
Last updated: August 22, 2026
This Refund & Return Policy applies to products purchased from Jingde Ceramics through jingdeceramics.com.
1. Return Requests
Unless the laws of the customer's country or region provide a longer mandatory cancellation or return period, customers must contact us within 3 calendar days after delivery to request a return.
To request a return, email shuaisunnya@gmail.com with the order number, reason for the request and relevant clear photographs.
All returns require prior approval and return instructions from Jingde Ceramics. Items sent back without prior authorization may not be accepted. A return address will be provided only after the return request has been approved.
2. Return Condition
Eligible items must be unused, unwashed, undamaged, complete and in resalable condition. Customers must retain the original packaging, accessories, gifts and proof of purchase.
If a returned item shows signs of use, damage, missing parts or incomplete packaging, Jingde Ceramics may, where permitted by law, refuse the refund or make a reasonable deduction for the loss in value.
3. Change-of-Mind Returns
Subjective dissatisfaction, including a change of mind, dislike of the colour, a belief that the size is unsuitable, or a product not meeting personal expectations, is treated as a non-defective return request.
If such a return is accepted, the customer is responsible for tracked return shipping.
Except where applicable law requires otherwise, original shipping charges, expedited shipping charges, customs duties, import taxes, clearance fees and return shipping costs are non-refundable.
4. Natural Variations in Handmade Ceramics
Our ceramics may be hand-shaped, hand-painted and kiln-fired. Minor differences in glaze, colour, brushwork, pattern placement, dimensions, weight, shape, surface texture and foot-ring finishing are natural characteristics of handmade production.
Product colours may also appear slightly different because of lighting, photography and screen settings.
Reasonable handmade variations that do not affect normal use are not normally considered defects. This does not exclude claims involving actual breakage, a significant quality problem, an incorrect item or a product that differs materially from its description.
5. Non-Returnable Items
To the extent permitted by law, customized, engraved or personalized products, gift cards, clearance items and used products cannot be returned.
6. Damage, Incorrect Items and Significant Quality Problems
If an item arrives broken, incomplete, incorrect or materially different from its description, contact us within 48 hours after the carrier marks the parcel as delivered.
Please provide the order number and clear photographs of:
- the complete product and the damaged area;
- the inner packaging and protective materials;
- the outer shipping carton; and
- the shipping label.
For higher-value orders or carrier claims, we may request a continuous, unedited unboxing video beginning before the outer carton is opened.
Keep the product and all packaging materials until the review is complete. Depending on the circumstances and stock availability, the resolution may include replacement parts, a replacement item, a partial refund or a full refund.
Broken ceramics normally do not need to be returned unless we specifically request it.
The 48-hour reporting period helps us investigate shipping damage promptly and does not limit any mandatory consumer rights.
7. Order Cancellation
Please request cancellation as soon as possible. Cancellation may only be possible before an order enters processing, packing, customization or carrier handling.
We cannot guarantee that every cancellation request will be successful. Once an order has shipped, it must be handled under the applicable return rules.
8. Refunds
After an authorized return is received and inspected, we will notify the customer of the review result by email.
Approved refunds will normally be submitted to the original payment method within 5 business days. Banks, card issuers and payment platforms may require a further 5–10 business days to post the funds. Jingde Ceramics cannot guarantee a specific posting date controlled by a financial institution.
Nothing in this policy limits rights that cannot legally be excluded under applicable consumer law.
Contact: shuaisunnya@gmail.com